The Service Desk Map dashboard is based on the longitude and latitude being set for the customer under whom the call has been raised. This can be found under Dashboards > Service Desk > Map The map shows as a pin map highlighting areas where the service desk cases where raised with highest priority. From […]
The Service Desk dashboard is based on sites containing Service Desk case. This can be found under Dashboards > Service Desk By selecting the filter on the bottom right you can access the filter options. The filters enable you to choose the dataset to work with in the Service Desk Dashboards. Defaults:sets From date to […]
The Service Desk Dashboard has many customisable features. To get to Service Desk Configuration go to Configuration > Service Desk. You can then select the tab you need. Area Area is designed to assist organisations to separate workload across the Area’s for which they are responsible. The Areas are fully customisable and have a sort […]