The Service Desk launches with a filter allowing you to edit the parameters of what you wish to display. The default for the filter is all calls logged in the past month where the statusID is Prospect(1-10) or Current(11-89), it excludes all Complete(90-99) statuses. Lines are coloured based on a semi transparent version of the […]
The Service Desk Map dashboard is based on the longitude and latitude being set for the customer under whom the call has been raised. This can be found under Dashboards > Service Desk > Map The map shows as a pin map highlighting areas where the service desk cases where raised with highest priority. From […]
The Service Desk Events dashboard is based on the Priority of Calls being set for the customer under whom the call has been raised. This can be found under Dashboards > Service Desk > Events The grid shows as a customer list highlighting the number of cases logged arranged by the service desk case priority. […]
We have created the Dashboard Reports to enable data extraction for further analysis and manipulation. This can be found under Dashboards > Service Desk > Reports The grid shows customers where service desk cases where raised this can be expanded to show all cases included in the selected filters. You can update the data by […]
The Service Desk Heat Map dashboard is based on the longitude and latitude being set for the customer under whom the call has been raised. This can be found under Dashboards > Service Desk > Heat-Map The map shows as a heat map highlighting areas where the service desk cases where raised. From the filter […]
The Service Desk dashboard is based on sites containing Service Desk case. This can be found under Dashboards > Service Desk By selecting the filter on the bottom right you can access the filter options. The filters enable you to choose the dataset to work with in the Service Desk Dashboards. Defaults:sets From date to […]